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koyadocs
Messaging

Ticketing

Let members open private support tickets from a panel.

A ticket panel is a message with buttons or a select menu. When a member uses it, Koya opens a private channel between them and your support team.

Open it from the dashboard: Messaging › Ticketing.

Discord ticket panel preview
KoyaAppToday at 09:14
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I can't access the role rewards channel even though I'm above the level threshold.
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Panel

Section titled “Panel”
  • Panel name: to find it on the site and in buttons.
  • Panel Channel: the channel where the panel is posted.
  • Panel Message: the message members see. Free servers can edit its description, Premium servers the whole message.
  • Action Rows: the buttons and select menus on the panel. Each row holds up to 5 buttons or 1 select menu, and each button or option points to a Target Panel.
  • Panel Modal: a form shown when a member clicks the open button, to collect information before the ticket is created.

Ticket configuration

Section titled “Ticket configuration”
  • Support roles: they see and handle the tickets. Left empty, only admins do.
  • Category for open tickets: where new ticket channels go. Left empty, the category of the channel where the button was clicked.
  • Category for closed tickets: where closed tickets move. Left empty, they stay in their category.
  • Channel name: how Koya names a new ticket channel. It accepts {number}, {username}, {displayName}, {userId} and {panelName}.
  • Tickets per member: how many tickets one member can have open at once.
  • Ticket Counter: the current ticket number. The next ticket uses this number + 1.

Features

Section titled “Features”
  • Claiming: support members can claim a ticket to show they handle it.
  • Ask for confirmation: asks before closing, to avoid closing a ticket by mistake.
  • Close when the member leaves: closes a member’s tickets if they leave the server.
  • Logs channel: Koya notes openings, closings and deletions there.
  • Transcript channel: where Koya sends the saved conversation of a ticket.

Claiming, Close when the member leaves and transcripts are Premium features.

Messages

Section titled “Messages”

The Messages section edits what Koya posts during a ticket’s life: the welcome message, and the messages sent when a ticket is opened, claimed, closed or about to be deleted. The labels of every button (open, close, claim, transcript…) are editable too.

Limits

Section titled “Limits”
Plan Panels
Free 3
Premium 20
Pro Unlimited